{"id":49736,"date":"2022-06-07T09:16:31","date_gmt":"2022-06-07T13:16:31","guid":{"rendered":"https:\/\/statescoop.com\/?p=49736"},"modified":"2023-01-23T09:55:33","modified_gmt":"2023-01-23T14:55:33","slug":"state-government-low-code-no-code","status":"publish","type":"post","link":"https:\/\/statescoop.com\/state-government-low-code-no-code\/","title":{"rendered":"States: Heed the power of low-code software development"},"content":{"rendered":"\n

Low-code development is opening software creation to a less-technical audience inside many organizations, including state governments, which made heavy use of it during the pandemic. But now, some of the technology\u2019s biggest proponents are starting to warn that it could create major headaches if not managed properly.<\/p>\n\n\n\n

Senior IT officials told StateScoop that low-code is powerful because it allows even those with little or no programming experience to build apps in a matter of days. But wielding that new power can impose risks of data security, locking in vendors and creating \u201cshadow IT,\u201d unvetted tech that\u2019s deployed quietly and goes unnoticed by IT departments for months or years.<\/p>\n\n\n\n

The same low-code programs rapidly deployed during the pandemic could wind up burning IT leaders if they\u2019re not careful, Nebraska Chief Information Officer Ed Toner<\/a> told StateScoop. Toner, who oversees a team that helps other state agencies with low-code development, said that while working in the private sector, he was frustrated by low-code more than once.<\/p>\n\n\n\n

\u201cThey didn\u2019t understand the structure of the data they were pulling with this low-code and they were pulling incorrect stats and metrics,\u201d Toner said. \u201cThey had created their own little silo of data and they weren\u2019t taking into account all the other related data, and so they were producing metrics that were totally wrong. It took me six months to clear it up.\u201d<\/p>\n\n\n\n

\u2018Long-term need\u2019<\/h3>\n\n\n\n

According to a recent paper from the National Association of State CIOs, nearly a third<\/a> of state IT leaders believe that low-code and no-code will influence their organizations more than any other technology over the next three to five years. With many states struggling to find IT veterans who know how to maintain decades-old mainframes running on outmoded languages, low-code is appealing to CIOs who want to build IT environments that can be sustained over the long term.<\/p>\n\n\n\n

Vermont CIO John Quinn<\/a> told StateScoop his state built more than two dozen low-code apps on Salesforce during the pandemic, helping residents with tasks like finding COVID-19 information or applying for unemployment insurance.<\/p>\n\n\n\n

\u201cI find it\u2019s much harder to find skilled assets than it is new kids coming out of college or people that are just breaking into the technology sector,\u201d Quinn said. \u201cThinking about our long-term need around resources, capacity, based on the number of applications that we have, I need platforms that are easy to learn, easy to manage. And by using the same platform over and over for multiple uses, we can build our bench deeper.\u201d<\/p>\n\n\n\n

\u2018Easy on the eyes\u2019<\/h3>\n\n\n\n

Keith Perry, Georgia\u2019s chief development officer, told StateScoop that as the head of a full-stack development team, he’s cautious about low-code solutions. But putting some of the development and maintenance of software into the hands of business users is a \u201crelief\u201d for many overburdened tech departments, he admitted.<\/p>\n\n\n\n

\u201cThey can make those changes and put in those use-cases and get that speed to market without waiting on us, because we had a long list of things we had to develop,\u201d Perry said of his experience with low-code at another agency before he joined the Georgia Technology Authority. \u201cYou\u2019re getting business people who are becoming experts in that.\u201d<\/p>\n\n\n\n

Brian Kontur, a program manager at<\/a> the Virginia Department of Transportation, told StateScoop that a recently developed app that helps the state manage vendor contracts for transportation projects was built using low-code and no-code tools in Microsoft Power Apps and Power BI. He said that in the long run, maintaining software built in low-code will require less training.<\/p>\n\n\n\n

\u201cOur team, we have the best top-notch developers, but that doesn\u2019t mean we have to build the most complicated one-off application that looks great but then once someone has to update it, they need a user guide and training just to figure out what that one person did on that one specific type of application,\u201d Kontur said. \u201cLow-code, no-code doesn\u2019t mean bad. It means easy, easy on the eyes and easily adapted.\u201d<\/p>\n\n\n\n

\u2018Extravagant\u2019 costs<\/h3>\n\n\n\n

Montana CIO Kevin Gilbertson<\/a> told StateScoop low-code is part of how he\u2019s planning to make his state 100% digital by 2023, ditching old paper processes and shifting more operations online. He\u2019s now building a team that will help establish governance around low-code in hopes of avoiding pitfalls like shadow IT.<\/p>\n\n\n\n

Quinn, the Vermont CIO, said that while shadow IT is always a concern, low-code has actually helped his state get a handle on its huge app portfolio \u2014 a reduction from 1,500 apps to about 1,100. Redundant processes are a major drain on resources in many states, and in Vermont, Quinn said, there are more than 200 processes and systems for case-management alone, used by only eight agencies.<\/p>\n\n\n\n

Another common critique is that low-code can be expensive. Perry told StateScoop that one Georgia agency got sticker shock when a vendor provided an \u201cextravagant\u201d $250,000 quote on implementing a low-code project. Quinn said that low-code licenses can seem expensive initially, but that if a state has good technology governance and plans to reuse those license across many apps, it will eventually save money.<\/p>\n\n\n\n

\u201cWhile it\u2019s hard up front, we are changing the operating model of the way we buy technology at the same time and moving from that [capital expenditure] model to an [operational expenditure] model,\u201d Quinn said.<\/p>\n\n\n\n

\u2018Maintenance nightmare\u2019<\/h3>\n\n\n\n

These challenges aren’t new \u2014 the IT leaders interviewed for this article recalled episodes from past decades of inexperienced users building low-code apps that used sensitive data without first asking their IT departments.<\/p>\n\n\n\n

\u201cIf you have to put in a lot of workflow and a lot of logic into a program, low-code\u2019s probably not for you. You can make it do it, but it becomes a little bit of a maintenance nightmare,\u201d Toner said. \u201cYou also have no idea what the underlying code is. The problem with that is you\u2019re locked into that vendor, because you\u2019re going to have to rewrite those low-code applications if you ever leave the vendor.\u201d<\/p>\n\n\n\n

Perry, Georgia\u2019s chief development officer, said he\u2019s wary of giving the technology unchecked power.<\/p>\n\n\n\n

\u201cWhen you start looking at application inventory, you start pulling back the covers and you find all of these mini one-off applications that are running everywhere,\u201d he said. “What\u2019s scary about that is the risk, the inherent risk, and all of the sudden this little thing has become a mission-critical application and it doesn\u2019t have mission-critical support behind it. Low-code\u2019s a good tool to have, but it shouldn\u2019t be the biggest tool in the tool belt.\u201d<\/p>\n\n\n\n

Correction 6\/8\/22: This story was updated to clarify Perry’s comments.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Low-code application development boomed during the pandemic. But now the technology\u2019s biggest proponents say it needs careful management.<\/p>\n","protected":false},"author":205,"featured_media":50026,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"disable_grayscale_images":true,"grayscale_contrast":0,"sponsored_content":false,"display_author_bio":true,"story_type":"","footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[4677,20649],"tags":[118,3016,4788,9029,23481,23482,23483,23484,23485],"people":[],"special-report":[23777],"authors":[4696],"class_list":["post-49736","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-state","category-emerging-tech","tag-john-quinn","tag-ed-toner","tag-it-modernization","tag-emerging-tech","tag-low-code","tag-no-code","tag-shadow-it","tag-keith-perry","tag-brian-kontur","special-report-emerging-tech-a-statescoop-edscoop-special-report","author-colin-wood"],"yoast_head":"\nStates: Heed the power of low-code software development | StateScoop<\/title>\n<meta name=\"description\" content=\"Low-code application development boomed during the pandemic. 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