{"id":71596,"date":"2025-06-23T16:13:53","date_gmt":"2025-06-23T20:13:53","guid":{"rendered":"https:\/\/statescoop.com\/?p=71596"},"modified":"2025-06-23T16:21:15","modified_gmt":"2025-06-23T20:21:15","slug":"911-faces-outages-cyberattacks-2025","status":"publish","type":"post","link":"https:\/\/statescoop.com\/911-faces-outages-cyberattacks-2025\/","title":{"rendered":"911 systems face increasing outages and cyberattacks, report says"},"content":{"rendered":"\n

A report published Monday by the emergency tech firm Carbyne paints a troubling picture of the nation\u2019s 911 system, highlighting a growing wave of outages and cyberattacks, along with an outdated infrastructure that threatens public safety.<\/p>\n\n\n\n

The report<\/a>, tallies results of the company’s third annual survey, conducted with help from the National Emergency Number Association. It shows that nearly 90% of emergency communication centers across the U.S. experienced at least one system outage in the past year caused by aging equipment or cyberattacks.<\/p>\n\n\n\n

\u201cWhat these professionals are experiencing isn\u2019t just stress\u2014it\u2019s systemic fatigue,\u201d Brian Fontes, NENA’s chief executive, said in a press release<\/a>. \u201cThis year\u2019s findings are a wake-up call: Real investments are needed to ensure 9-1-1 professionals are supported, protected, and equipped to better serve their communities and care for themselves in these high stress roles.\u201d<\/p>\n\n\n\n

The report cites a rise in telephony denial-of-service attacks on emergency call centers, in which emergency lines are flooded with fake calls to block real ones from getting through. These attacks have been increasing, according to the report, and most 911 centers say they aren\u2019t prepared to handle them.<\/p>\n\n\n\n

More than half of emergency call centers reported frequent outages due to system overloads or hardware failures, which can leave dispatchers unable to respond effectively to calls.<\/p>\n\n\n\n

\u201cThere\u2019s no question: the fragility of current emergency communications infrastructure is putting lives at risk,\u201d Carbyne CEO Amir Elichai said in the release. \u201cWhat\u2019s clear from this year\u2019s report is that 9-1-1 professionals are doing everything they can\u2014but they need modern, resilient systems to back them up.\u201d<\/p>\n\n\n\n

Still, the report notes there are signs of progress. A growing number of 911 centers surveyed say they are exploring cloud platforms and artificial intelligence tools to modernize operations and increase resilience \u2014 75% of emergency professionals said they\u2019re open to using AI to better “manage call surges, detect high-risk situations, or streamline workflows.”<\/p>\n\n\n\n

But without more investment and stronger cyber protections, the report warns, the nation\u2019s emergency communications backbone will continue to face vulnerabilities. Federal funding for next-generation 911 efforts are currently omitted from the budget reconciliation bill<\/a>, which the Senate is expected to vote on this week.<\/p>\n\n\n\n

“Agencies that weave these threads into a single modernization roadmap \u2014 people, process, and platform \u2014 stand the best chance of breaking the cycle of call-center challenges and delivering a more resilient, human-centric 9-1-1 system in the coming years,” the report reads.<\/p>\n","protected":false},"excerpt":{"rendered":"

A growing wave of outages and cyberattacks is punishing the nation’s aged and underfunded emergency communications 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