{"id":73394,"date":"2025-10-24T15:30:00","date_gmt":"2025-10-24T19:30:00","guid":{"rendered":"https:\/\/statescoop.com\/?post_type=video&#038;p=73394"},"modified":"2025-10-24T13:56:19","modified_gmt":"2025-10-24T17:56:19","slug":"nascio-2025-highlights-shift-toward-measurable-modernization","status":"publish","type":"video","link":"https:\/\/statescoop.com\/video\/nascio-2025-highlights-shift-toward-measurable-modernization\/","title":{"rendered":"NASCIO 2025 highlights shift toward measurable modernization"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"wp-block-embed wp-embed-aspect-16-9\"><div class=\"wp-block-embed__wrapper\"><iframe loading=\"lazy\" title=\"NASCIO 2025: NTT DATA&#039;s Beth Howen on Modernization, AI, and the Future of Digital Government\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/X86Fb1jdDAo?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div><\/div>\n<\/div><\/figure>\n\n\n\n<p>At the recent National Association of State Chief Information Officers annual conference, state IT leaders emphasized that innovation in government is shifting away from large-scale overhauls and toward practical agility and maximizing existing resources. In a new video interview produced by Scoop News Group following the event, Beth Howen, President of State, Local and Education at NTT DATA North America, echoed this, saying that today\u2019s priority is enabling states to adapt quickly and deliver more value with limited budgets.<\/p>\n\n\n\n<p>\u201cIt really felt grounded in pragmatic innovation,\u201d says Howen. \u201cState CIOs are past the hype cycle, and the focus is really on sustainability, resilience and measurable impact.\u201d<\/p>\n\n\n\n<p>Another recurring theme across sessions and hallway conversations was financial uncertainty. While some states continue to benefit from post-pandemic revenue surpluses, others are bracing for tightened budgets and declining federal support. \u201cBudget uncertainty is shaping every single conversation,\u201d says Howen. \u201cCIOs are becoming more strategic and more selective. It\u2019s about investing in areas that show a clear ROI and improve citizen services.\u201d<\/p>\n\n\n\n<p>Because citizens increasingly expect a seamless digital government experience, Howen said states are focusing on IT investments that streamline operations and improve service delivery. \u201cEvery citizen wants the Amazon-type experience when dealing with government,\u201d she says.<\/p>\n\n\n\n<p>While modernization remains a top priority, Howen said agencies are moving away from costly \u201crip and replace\u201d strategies by embracing incremental modernization that blends new technologies such as AI, automation and low-code platforms with existing systems. \u201cCreative modernization is about rethinking how we go about change,\u201d she explains. \u201cIt\u2019s more about extending the value of what\u2019s already in place and delivering rapid wins while keeping that long-term vision in sight.\u201d<\/p>\n\n\n\n<p>Accessibility also rose to the forefront this year as states prepare for upcoming Department of Justice compliance deadlines in 2026 and 2027. \u201cThese deadlines are creating urgency, but they\u2019re also creating opportunity,\u201d Howen says. \u201cIt\u2019s not just about compliance; it\u2019s about making digital government truly inclusive for all citizens.\u201d<\/p>\n\n\n\n<p>AI and data governance were another dominant focus. Howen said states are excited about AI\u2019s potential but are moving deliberately to ensure responsible implementation. \u201cStates really want to innovate, but they want to make sure they\u2019re doing it safely and transparently,\u201d she says. \u201cOnce governance is in place, AI becomes a powerful enabler, helping agencies deliver better outcomes and amplifying the human side of government.\u201d<\/p>\n\n\n\n<p>Across all areas, Howen underscored the growing importance of public-private collaboration. \u201cIt\u2019s not about vendors delivering tools,\u201d she says. \u201cIt\u2019s about co-creating long-term value for the citizens states serve.\u201d<\/p>\n\n\n\n<p><a href=\"https:\/\/us.nttdata.com\/en\/industries\/public-sector\"><em>Learn how NTT DATA delivers exceptional citizen experiences<\/em><\/a><em> with cutting-edge digital technology solutions and expertise.<\/em><\/p>\n\n\n\n<p><em>This video discussion was produced by Scoop News Group for StateScoop<\/em> <em>and underwritten by NTT DATA.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Budget constraints and rising constituent expectations are accelerating a pragmatic new era of modernization, according to insights shared by NTT DATA\u2019s Beth Howen.<\/p>\n","protected":false},"featured_media":73395,"template":"","meta":{"disable_grayscale_images":true,"grayscale_contrast":0,"sponsored_content":true,"display_author_bio":true,"story_type":"","footnotes":""},"categories":[4835,23780],"tags":[234,383,2583,4453,4788,5272,23223,24210,25883,25905,25914,25940],"people":[],"special-report":[],"authors":[23938],"class_list":["post-73394","video","type-video","status-publish","has-post-thumbnail","hentry","category-sponsored-content","category-insights","tag-nascio","tag-sponsored-content","tag-ntt-data","tag-citizen-services","tag-it-modernization","tag-artificial-intelligence-ai","tag-executive-video-spotlight","tag-digital-accessibility","tag-ntt-data-2025","tag-nascio25","tag-constituent-services","tag-beth-howen","author-scoop-news-group"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.5 (Yoast SEO v24.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>NASCIO 2025 highlights shift toward measurable modernization | StateScoop<\/title>\n<meta name=\"description\" content=\"Budget constraints and rising constituent expectations are accelerating a pragmatic new era of modernization, according to insights shared by NTT DATA\u2019s Beth Howen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/statescoop.com\/video\/nascio-2025-highlights-shift-toward-measurable-modernization\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NASCIO 2025 highlights shift toward measurable modernization | StateScoop\" \/>\n<meta property=\"og:description\" content=\"Budget constraints and rising constituent expectations are accelerating a pragmatic new era of modernization, according to insights shared by NTT DATA\u2019s Beth Howen.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/statescoop.com\/video\/nascio-2025-highlights-shift-toward-measurable-modernization\/\" \/>\n<meta property=\"og:site_name\" content=\"StateScoop\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/StateScoop\/\" \/>\n<meta property=\"og:image\" content=\"https:\/\/statescoop.com\/wp-content\/uploads\/sites\/6\/2025\/10\/ExecInsight_NTT-Data_Tile-image.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1800\" \/>\n\t<meta property=\"og:image:height\" content=\"986\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@State_Scoop\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/statescoop.com\/video\/nascio-2025-highlights-shift-toward-measurable-modernization\/\",\"url\":\"https:\/\/statescoop.com\/video\/nascio-2025-highlights-shift-toward-measurable-modernization\/\",\"name\":\"NASCIO 2025 highlights shift toward measurable modernization | StateScoop\",\"isPartOf\":{\"@id\":\"https:\/\/statescoop.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/statescoop.com\/video\/nascio-2025-highlights-shift-toward-measurable-modernization\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/statescoop.com\/video\/nascio-2025-highlights-shift-toward-measurable-modernization\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/statescoop.com\/wp-content\/uploads\/sites\/6\/2025\/10\/ExecInsight_NTT-Data_Tile-image.png\",\"datePublished\":\"2025-10-24T19:30:00+00:00\",\"description\":\"Budget constraints and rising constituent expectations are accelerating a pragmatic new era of modernization, according to insights shared by NTT DATA\u2019s Beth Howen.\",\"breadcrumb\":{\"@id\":\"https:\/\/statescoop.com\/video\/nascio-2025-highlights-shift-toward-measurable-modernization\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/statescoop.com\/video\/nascio-2025-highlights-shift-toward-measurable-modernization\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/statescoop.com\/video\/nascio-2025-highlights-shift-toward-measurable-modernization\/#primaryimage\",\"url\":\"https:\/\/statescoop.com\/wp-content\/uploads\/sites\/6\/2025\/10\/ExecInsight_NTT-Data_Tile-image.png\",\"contentUrl\":\"https:\/\/statescoop.com\/wp-content\/uploads\/sites\/6\/2025\/10\/ExecInsight_NTT-Data_Tile-image.png\",\"width\":1800,\"height\":986},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/statescoop.com\/video\/nascio-2025-highlights-shift-toward-measurable-modernization\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Videos\",\"item\":\"https:\/\/statescoop.com\/watch\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"NASCIO 2025 highlights shift toward measurable modernization\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/statescoop.com\/#website\",\"url\":\"https:\/\/statescoop.com\/\",\"name\":\"StateScoop\",\"description\":\"Latest news and events in state and local government technology\",\"publisher\":{\"@id\":\"https:\/\/statescoop.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/statescoop.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/statescoop.com\/#organization\",\"name\":\"StateScoop\",\"url\":\"https:\/\/statescoop.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/statescoop.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/statescoop.com\/wp-content\/uploads\/sites\/6\/2023\/01\/StateScoop-Black.png\",\"contentUrl\":\"https:\/\/statescoop.com\/wp-content\/uploads\/sites\/6\/2023\/01\/StateScoop-Black.png\",\"width\":1470,\"height\":186,\"caption\":\"StateScoop\"},\"image\":{\"@id\":\"https:\/\/statescoop.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/StateScoop\/\",\"https:\/\/x.com\/State_Scoop\",\"https:\/\/www.linkedin.com\/company\/statescoop\/\",\"https:\/\/www.youtube.com\/@StateScoop\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"NASCIO 2025 highlights shift toward measurable modernization | StateScoop","description":"Budget constraints and rising constituent expectations are accelerating a pragmatic new era of modernization, according to insights shared by NTT DATA\u2019s Beth Howen.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/statescoop.com\/video\/nascio-2025-highlights-shift-toward-measurable-modernization\/","og_locale":"en_US","og_type":"article","og_title":"NASCIO 2025 highlights shift toward measurable modernization | StateScoop","og_description":"Budget constraints and rising constituent expectations are accelerating a pragmatic new era of modernization, according to insights shared by NTT DATA\u2019s Beth Howen.","og_url":"https:\/\/statescoop.com\/video\/nascio-2025-highlights-shift-toward-measurable-modernization\/","og_site_name":"StateScoop","article_publisher":"https:\/\/www.facebook.com\/StateScoop\/","og_image":[{"width":1800,"height":986,"url":"https:\/\/statescoop.com\/wp-content\/uploads\/sites\/6\/2025\/10\/ExecInsight_NTT-Data_Tile-image.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@State_Scoop","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/statescoop.com\/video\/nascio-2025-highlights-shift-toward-measurable-modernization\/","url":"https:\/\/statescoop.com\/video\/nascio-2025-highlights-shift-toward-measurable-modernization\/","name":"NASCIO 2025 highlights shift toward measurable modernization | StateScoop","isPartOf":{"@id":"https:\/\/statescoop.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/statescoop.com\/video\/nascio-2025-highlights-shift-toward-measurable-modernization\/#primaryimage"},"image":{"@id":"https:\/\/statescoop.com\/video\/nascio-2025-highlights-shift-toward-measurable-modernization\/#primaryimage"},"thumbnailUrl":"https:\/\/statescoop.com\/wp-content\/uploads\/sites\/6\/2025\/10\/ExecInsight_NTT-Data_Tile-image.png","datePublished":"2025-10-24T19:30:00+00:00","description":"Budget constraints and rising constituent expectations are accelerating a pragmatic new era of modernization, according to insights shared by NTT DATA\u2019s Beth Howen.","breadcrumb":{"@id":"https:\/\/statescoop.com\/video\/nascio-2025-highlights-shift-toward-measurable-modernization\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/statescoop.com\/video\/nascio-2025-highlights-shift-toward-measurable-modernization\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/statescoop.com\/video\/nascio-2025-highlights-shift-toward-measurable-modernization\/#primaryimage","url":"https:\/\/statescoop.com\/wp-content\/uploads\/sites\/6\/2025\/10\/ExecInsight_NTT-Data_Tile-image.png","contentUrl":"https:\/\/statescoop.com\/wp-content\/uploads\/sites\/6\/2025\/10\/ExecInsight_NTT-Data_Tile-image.png","width":1800,"height":986},{"@type":"BreadcrumbList","@id":"https:\/\/statescoop.com\/video\/nascio-2025-highlights-shift-toward-measurable-modernization\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Videos","item":"https:\/\/statescoop.com\/watch\/"},{"@type":"ListItem","position":2,"name":"NASCIO 2025 highlights shift toward measurable modernization"}]},{"@type":"WebSite","@id":"https:\/\/statescoop.com\/#website","url":"https:\/\/statescoop.com\/","name":"StateScoop","description":"Latest news and events in state and local government technology","publisher":{"@id":"https:\/\/statescoop.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/statescoop.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/statescoop.com\/#organization","name":"StateScoop","url":"https:\/\/statescoop.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/statescoop.com\/#\/schema\/logo\/image\/","url":"https:\/\/statescoop.com\/wp-content\/uploads\/sites\/6\/2023\/01\/StateScoop-Black.png","contentUrl":"https:\/\/statescoop.com\/wp-content\/uploads\/sites\/6\/2023\/01\/StateScoop-Black.png","width":1470,"height":186,"caption":"StateScoop"},"image":{"@id":"https:\/\/statescoop.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/StateScoop\/","https:\/\/x.com\/State_Scoop","https:\/\/www.linkedin.com\/company\/statescoop\/","https:\/\/www.youtube.com\/@StateScoop"]}]}},"parsely":{"version":"1.1.0","canonical_url":"https:\/\/statescoop.com\/video\/nascio-2025-highlights-shift-toward-measurable-modernization\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"NewsArticle","headline":"NASCIO 2025 highlights shift toward measurable modernization","url":"http:\/\/statescoop.com\/video\/nascio-2025-highlights-shift-toward-measurable-modernization\/","mainEntityOfPage":{"@type":"WebPage","@id":"http:\/\/statescoop.com\/video\/nascio-2025-highlights-shift-toward-measurable-modernization\/"},"thumbnailUrl":"https:\/\/statescoop.com\/wp-content\/uploads\/sites\/6\/2025\/10\/ExecInsight_NTT-Data_Tile-image.png?w=150&h=150&crop=1","image":{"@type":"ImageObject","url":"https:\/\/statescoop.com\/wp-content\/uploads\/sites\/6\/2025\/10\/ExecInsight_NTT-Data_Tile-image.png"},"articleSection":"Sponsored Content","author":[{"@type":"Person","name":"Scoop News Group","url":"https:\/\/statescoop.com\/author\/scoop-news-group\/"}],"creator":["Scoop News Group"],"publisher":{"@type":"Organization","name":"StateScoop","logo":"https:\/\/statescoop.com\/wp-content\/uploads\/sites\/6\/2023\/01\/cropped-ss_favicon.png"},"keywords":["artificial intelligence (ai)","beth howen","citizen services","constituent services","digital accessibility","executive video spotlight","it modernization","nascio","nascio25","ntt data","ntt data 2025","sponsored content"],"dateCreated":"2025-10-24T19:30:00Z","datePublished":"2025-10-24T19:30:00Z","dateModified":"2025-10-24T19:30:00Z"},"rendered":"<script type=\"application\/ld+json\" class=\"wp-parsely-metadata\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"NewsArticle\",\"headline\":\"NASCIO 2025 highlights shift toward measurable modernization\",\"url\":\"http:\\\/\\\/statescoop.com\\\/video\\\/nascio-2025-highlights-shift-toward-measurable-modernization\\\/\",\"mainEntityOfPage\":{\"@type\":\"WebPage\",\"@id\":\"http:\\\/\\\/statescoop.com\\\/video\\\/nascio-2025-highlights-shift-toward-measurable-modernization\\\/\"},\"thumbnailUrl\":\"https:\\\/\\\/statescoop.com\\\/wp-content\\\/uploads\\\/sites\\\/6\\\/2025\\\/10\\\/ExecInsight_NTT-Data_Tile-image.png?w=150&h=150&crop=1\",\"image\":{\"@type\":\"ImageObject\",\"url\":\"https:\\\/\\\/statescoop.com\\\/wp-content\\\/uploads\\\/sites\\\/6\\\/2025\\\/10\\\/ExecInsight_NTT-Data_Tile-image.png\"},\"articleSection\":\"Sponsored Content\",\"author\":[{\"@type\":\"Person\",\"name\":\"Scoop News Group\",\"url\":\"https:\\\/\\\/statescoop.com\\\/author\\\/scoop-news-group\\\/\"}],\"creator\":[\"Scoop News Group\"],\"publisher\":{\"@type\":\"Organization\",\"name\":\"StateScoop\",\"logo\":\"https:\\\/\\\/statescoop.com\\\/wp-content\\\/uploads\\\/sites\\\/6\\\/2023\\\/01\\\/cropped-ss_favicon.png\"},\"keywords\":[\"artificial intelligence (ai)\",\"beth howen\",\"citizen services\",\"constituent services\",\"digital accessibility\",\"executive video spotlight\",\"it modernization\",\"nascio\",\"nascio25\",\"ntt data\",\"ntt data 2025\",\"sponsored content\"],\"dateCreated\":\"2025-10-24T19:30:00Z\",\"datePublished\":\"2025-10-24T19:30:00Z\",\"dateModified\":\"2025-10-24T19:30:00Z\"}<\/script>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/statescoop.com\/p.js"},"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"StateScoop","distributor_original_site_url":"https:\/\/statescoop.com","push-errors":false,"_links":{"self":[{"href":"https:\/\/statescoop.com\/wp-json\/wp\/v2\/video\/73394","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/statescoop.com\/wp-json\/wp\/v2\/video"}],"about":[{"href":"https:\/\/statescoop.com\/wp-json\/wp\/v2\/types\/video"}],"version-history":[{"count":2,"href":"https:\/\/statescoop.com\/wp-json\/wp\/v2\/video\/73394\/revisions"}],"predecessor-version":[{"id":73397,"href":"https:\/\/statescoop.com\/wp-json\/wp\/v2\/video\/73394\/revisions\/73397"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/statescoop.com\/wp-json\/wp\/v2\/media\/73395"}],"wp:attachment":[{"href":"https:\/\/statescoop.com\/wp-json\/wp\/v2\/media?parent=73394"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/statescoop.com\/wp-json\/wp\/v2\/categories?post=73394"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/statescoop.com\/wp-json\/wp\/v2\/tags?post=73394"},{"taxonomy":"people","embeddable":true,"href":"https:\/\/statescoop.com\/wp-json\/wp\/v2\/people?post=73394"},{"taxonomy":"special-report","embeddable":true,"href":"https:\/\/statescoop.com\/wp-json\/wp\/v2\/special-report?post=73394"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/statescoop.com\/wp-json\/wp\/v2\/authors?post=73394"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}