{"id":73599,"date":"2025-11-12T10:00:00","date_gmt":"2025-11-12T15:00:00","guid":{"rendered":"https:\/\/statescoop.com\/?post_type=video&#038;p=73599"},"modified":"2025-11-11T16:08:20","modified_gmt":"2025-11-11T21:08:20","slug":"sap-americas-jared-coyle-on-ais-role-in-smarter-government","status":"publish","type":"video","link":"https:\/\/statescoop.com\/video\/sap-americas-jared-coyle-on-ais-role-in-smarter-government\/","title":{"rendered":"SAP Americas&#8217; Jared Coyle on AI\u2019s role in smarter government"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"wp-block-embed wp-embed-aspect-16-9\"><div class=\"wp-block-embed__wrapper\"><iframe loading=\"lazy\" title=\"SAP Americas&#039; Jared Coyle on the future of AI and automation in state government\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/fpyBMTQ3fhg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div><\/div>\n<\/div><\/figure>\n\n\n\n<p>State and local governments are increasingly turning to AI and automation to streamline operations and deliver faster, more personalized services to their constituents, says Jared Coyle, Chief AI Officer for SAP Americas. Coyle highlights how automation helped one regional government handle nearly 800,000 citizen inquiries during the pandemic \u2014 reducing manual responses from 100% to just 17%. He describes this as the \u201creal magic of AI\u201d: improving efficiency while enhancing the citizen experience. Looking ahead, Coyle foresees rapid evolution in automation\u2019s role, from simplifying back-office tasks to enabling interagency collaboration and predictive decision-making. Within five years, he says, governments could see \u201cgrounded automation\u201d that aligns with federal policy and supports complex scenarios like grant management, recruitment, and disaster response.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Jared Coyle | Chief AI Officer | SAP Americas<\/p>\n","protected":false},"featured_media":73600,"template":"","meta":{"disable_grayscale_images":true,"grayscale_contrast":0,"sponsored_content":false,"display_author_bio":true,"story_type":"","footnotes":""},"categories":[4691],"tags":[3794,5272,25982,25983],"people":[],"special-report":[],"authors":[23938],"class_list":["post-73599","video","type-video","status-publish","has-post-thumbnail","hentry","category-statescoop-tv","tag-sap","tag-artificial-intelligence-ai","tag-aitalks-state-local","tag-jared-coyle","author-scoop-news-group"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.5 (Yoast SEO v24.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>SAP Americas&#039; 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