{"id":74011,"date":"2025-12-07T22:40:25","date_gmt":"2025-12-08T03:40:25","guid":{"rendered":"https:\/\/statescoop.com\/?post_type=bio&#038;p=74011"},"modified":"2025-12-07T22:40:25","modified_gmt":"2025-12-08T03:40:25","slug":"pwc-311","status":"publish","type":"bio","link":"https:\/\/statescoop.com\/bio\/pwc-311\/","title":{"rendered":"PWC 311"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\" id=\"h-local-it-innovation-of-the-year\"><strong><span style=\"text-decoration: underline\">Local IT Innovation of the Year<\/span><\/strong><\/h3>\n\n\n\n<p>In 2025, Prince William County launched PWC 311, a centralized customer relationship management platform designed to transform how residents, visitors, and businesses access government services. Available by phone, mobile app, web portal, and a multilingual AI chatbot &#8220;Will&#8221;, the system simplifies service delivery and enhances transparency. Launching this summer, \u201cWillow\u201d \u2014 a first-of-its-kind AI voice bot in government \u2014 will further expand access by offering 24\/7 voice support using natural language processing to resolve inquiries quickly and accurately. The launch of PWC 311 is part of a broader effort to modernize government operations and improve the overall customer experience. It reflects PWC\u2019s commitment to innovation, digital transformation, and resident engagement by creating a responsive, modern customer experience for all. It furthers highlights how the county is building public trust and positioning itself as a model for participatory, forward-thinking local governance.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Local IT Innovation of the Year In 2025, Prince William County launched PWC 311, a centralized customer relationship management platform designed to transform how residents, visitors, and businesses access government services. Available by phone, mobile app, web portal, and a multilingual AI chatbot &#8220;Will&#8221;, the system simplifies service delivery and enhances transparency. Launching this summer, [&hellip;]<\/p>\n","protected":false},"featured_media":74012,"template":"","meta":{"disable_grayscale_images":true,"grayscale_contrast":0,"sponsored_content":false,"display_author_bio":false,"footnotes":""},"tags":[26045],"authors":[4678],"class_list":["post-74011","bio","type-bio","status-publish","has-post-thumbnail","hentry","tag-2025-localsmart-awards","author-statescoop-staff"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.5 (Yoast SEO v24.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>PWC 311 | StateScoop<\/title>\n<meta name=\"description\" content=\"PWC 311 is a project from Prince William County, Virginia.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/statescoop.com\/bio\/pwc-311\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" 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